Privacy Policy

Privacy Policy

Last updated: 31 October 2026

  1. Who We Are

This website is operated by Xianxian LONGGES Automobile Maintenance Tools CO.,LTD. Our business address is Fan Tun Industrial Zone, Xianxian County, Hebei Province, China.

For questions about this Privacy Policy or a privacy request, contact us at walker@longgetools.com or +86 159 3271 2026.

  1. Information We Collect

We may collect information that you provide through our contact form, by email, or during a business inquiry, including:

  • your name;
  • company name;
  • email address;
  • telephone or WhatsApp number;
  • country or region;
  • product family, model, quantity and destination market;
  • OEM, private-label, packaging or product requirements;
  • messages and other information you choose to provide.

We may also receive limited technical information such as IP address, browser type, device type, referring page, requested pages, security logs and cookie information. This information may be processed by our website hosting, security and form services.

  1. How We Use Information

We use personal information to:

  • respond to inquiries and requests;
  • prepare quotations and discuss product, packaging or OEM requirements;
  • manage business communications and customer relationships;
  • maintain website security, prevent abuse and troubleshoot technical problems;
  • comply with legal obligations and enforce our rights;
  • maintain business records.

We do not sell or rent personal information.

Where analytics or marketing tools are introduced in the future, this Privacy Policy and our Cookie Policy will be updated before those tools are used.

  1. Legal Bases

Where applicable law requires a legal basis, we process personal information because:

  • processing is necessary to respond to your request or take steps before entering into a contract;
  • we have a legitimate interest in operating our business, responding to business inquiries and protecting our website;
  • you have consented to the processing;
  • processing is required by law.
  1. Sharing Information

We may share information with service providers that support our website, hosting, security, email delivery, form processing and IT operations. We require service providers to process information only for the services they provide and to apply appropriate safeguards.

We may also disclose information where required by law, legal process, regulatory request, or to protect our rights, users or website security.

If our business or assets are transferred, information may be transferred as part of that transaction, subject to appropriate safeguards.

  1. International Processing

Our service providers may process information in countries other than the country in which you live. Where required, we use contractual or other safeguards for international transfers.

  1. Retention

We generally retain inquiry and quotation records for up to 24 months after the last meaningful contact. We may retain information for a longer period where required by law, taxation, accounting, dispute resolution or fraud prevention.

We may retain aggregated or anonymized information that no longer identifies you.

  1. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also request restriction of processing, object to processing, withdraw consent, or ask for information about how your data is used.

To make a request, email walker@longgetools.com with the subject “Privacy Request.” We may need to verify your identity before completing the request.

You may also have the right to complain to a data-protection or privacy regulator in your country or region.

  1. Children

This is a business website and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can address the request.

  1. Security

We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, alteration, disclosure or loss. No online system can guarantee absolute security.

  1. Changes

We may update this Privacy Policy to reflect changes in our services, legal requirements or data-processing practices. The updated version will be posted on this page with a new effective date.

  1. Contact Us

Xianxian LONGGES Automobile Maintenance Tools CO.,LTD
Fan Tun Industrial Zone, Xianxian County, Hebei Province, China
Email: walker@longgetools.com
Telephone and WhatsApp: +86 159 3271 2026